Advocacy & Support for Ongoing Issues with DIR eCPR System

Learn about recent discussions with DIR on system challenges, and next steps for support.

Yesterday, several union contractor associations met with senior management at DIR concerning well-documented problems with the new eCPR system.  Since the system was adopted, there have been countless glitches and licensees have had difficulty submitting eCPR. 

DIR noted the following:

• DIR recognizes that the system has problems and they are continually making changes, e.g, classification issues, receipt issues, etc.
• With respect to XML submission difficulties, DIR determined that their system is rejecting XML submissions because their computer system is coding them as “drafts.”  To address this in the near-term, DIR is manually combing through the system daily and eliminating the “draft” designation so the system will accept the submissions.

DIR noted that many of the issues are related to user errors:

• Many users have been inputting information incorrectly, which can cause submission difficulties.  First and foremost, if licensees leave out the project identification number the submission will be rejected.
• Many licensees have been using their old credentials on the new system, which won’t work.  Users must register with the new system and not simply change their passwords.
• Many licensees haven’t specified what type of license they are operating under, not recognizing that the system applies to non-construction licensees too.  As a result, many are being classified as physicians.
• While the interface may be different, users need to print out the screen as a receipt.

In terms of next steps, DIR is doing and/or considering the following:

• Considering initiating a stay of enforcement for all penalties due to a failure to submit eCPR.
• Hosting live, interactive workshops two times per week for the next several weeks to help licensees understand the system and answer any questions.  Schedule and registration available here.
• Providing guidance to public agencies noting that hard copy records, which must be kept pursuant to existing law, shall suffice in place of eCPR.

Additional meetings with DIR will be held as needed to address unanswered concerns. UCON’s legal guidance on compliance while system issues continue is available on our website.

Need help now? The Center for Contract Compliance (CCC) has offered to help UCON members by setting up virtual one-on-one troubleshooting meetings with DIR staff. If you are interested, please contact UCON Labor & Member Services.