Transforming Customer Complaints to Opportunities

  • April 04, 2023 2:30pm  -  5:30pm PDT
    • Complaints_Opportunities

    This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up-selling opportunities can result from a well-handled complaint. Finally, examining the root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints, you can reduce stress, build relationships, and improve customer loyalty and retention.

    What You Will Learn

    • Use a consistent process to resolve and recover from complaints
    • Transform complaints into additional sales and service opportunities
    • Deal with emotional and logical aspects of complaints
    • Analyze the root causes of complaints to identify opportunities for strengthening customer relationships
    • Apply methods to manage emotions and reduce stress when resolving complaints

    Target Audience

    Anyone looking to improve/develop/learn new skills surrounding successfully resolving customer complaints

    Instructor

    Catherine Brinkman, Dale Carnegie

    Tags
    Continuing Education
    Virtual

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    Event information

  • April 04, 2023 2:30pm  -  5:30pm PDT
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    Location

    Virtual - UCON App

    Contact

    Angelica Gouig
    agouig@unitedcontractors.org

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