Communicate with Different Personality Styles

Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to plan to replace an essential talent proactively. The expense and risk of bringing in candidates from the outside are high. Compounding this problem, the supply of job-ready replacement candidates is often limited. If you’re unsure where to begin or are looking for a fresh approach to speed up the process, this webinar can help.

This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up-selling opportunities can result from a well-handled complaint. Finally, examining the root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints, you can reduce stress, build relationships, and improve customer loyalty and retention.

Leading a team of diverse generations can be an incredibly rich and productive experience when you have the skills to capitalize on each generation's strengths. This program provides insights and tools to help you turn the attitudes and skills each generation brings to the table into powerful performance drivers. You will learn the approaches that will most often help you lead members of each generation, resulting in an engaging and productive work environment for everyone.