Continuing Education

This three-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Recovery Formula can help turn a complaint into an opportunity to create a loyal customer. Cross and up-selling opportunities can result from a well-handled complaint. Finally, examining the root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints, you can reduce stress, build relationships, and improve customer loyalty and retention.

We will cover changes to California excavation law and best practices for dig ticket management. We will also look at how to protect yourself when submitting dig tickets.

What You Will Learn

• Build an understanding of CA Code 4216 and how to apply it
• Best management practices
• Working together as an industry to institute change and work toward easier communications with utility operators in the future

Target Audience

Contractors who call in USA tickets

Instructors

Logan Downer, Excav811

How to navigate and protect yourself while using USA North’s new online ticket management software, OneCallAccess. The class will also include an overview of CA Code 4216 and how to apply it in your USA Ticket Management. As an industry, it benefits all of us to master this and apply it so that our interactions with utility operators are more productive and less contentious. The obligations of each party will be less a matter of opinion and more the execution and conformance to the designated standard, the law.

Nearly 40% of every dollar that runs through an organization is materials. However, the industry needs to pay more attention to the supply chain because the risk is in the labor rather than the materials. This session will explore how to leverage your supply chain better to not only drive down material prices and costs associated with the "ing's" of finding, buying, invoicing, payment, shipping, handling, etc., but also how to drive improvements in labor productivity through more effective use of your supply chain.

Unexpected overtime can make or break your bottom line. Yet, the rules are easy to misinterpret or take for granted, causing cost creep and wage claims. Join this class to ensure your team knows how to take advantage of overtime and Special Single Shift (SSS) rules under the Laborers, OE3, Carpenters, and Cement Masons Master Agreements.

Subcontracting violations are the most common and most costly grievance union contractors face. Yet, most of these issues can be mitigated or avoided entirely through sound subcontracts and strong labor relations advocacy. But that’s not enough; ensuring project managers know their rights, taking advantage of subcontracting exclusions where available, and can properly advise subs on how to comply are all essentials covered in this course.

Become the ultimate coach for a new leader with this course. Learn how to structure and conduct impactful one-to-one meetings, empower your new leader to evaluate their team, and confidently guide them through their first 90 days with our High-Performance Dashboard. These tools will set your new leader up for long-term success.

Many leaders in key positions are becoming eligible for retirement. There is a great sense of urgency to plan to replace an essential talent proactively. The expense and risk of bringing in candidates from the outside are high. Compounding this problem, the supply of job-ready replacement candidates is often limited. If you’re unsure where to begin or are looking for a fresh approach to speed up the process, this webinar can help.

Skilled & Trained Workforce (STW) is not just a compliance issue; it's a competitive issue that increasingly favors companies who get compliant quickly and effectively maneuver through STW loopholes. If your company faces these requirements, does your team know how to:

Are you looking to boost your networking skills and make meaningful connections with current and potential clients and industry partners? Our course has you covered with guidance on choosing suitable networking events and preparing to make a splash.

You'll learn how to perfect your elevator pitch and work a room. Plus, discover how to start and end conversations, read body language, and be likable and memorable.

This class will cover mechanic's liens, stop payment notices, and bond claims. You will learn practical tips to get paid!

What You Will Learn

• Mechanic's liens
• Stop payment notices
• Bond claims
• Practical tips

Target Audience

Everyone: even if you are not responsible for collections in the company, it is good to have at least a basic understanding of time frames and requirements.

Instructor

Janette Leonidou, Leonidou & Rosin Professional Corp.

This course will introduce the concepts of insurance, surety, and risk management for construction companies and projects. We will review specific insurance coverages, types of surety bonds contractors can expect to see in their contracts, establishing and enhancing safety programs, ways to mitigate risk, and turning your insurance program into a profit center.

In this engaging course, attendees will learn to identify personal stressors and their impact on well-being, develop effective time management techniques, and create boundaries in an era of constant connectivity.

The workshop will introduce mindfulness practices to reduce stress, along with personalized self-care routines that incorporate sleep, nutrition, and exercise. Participants will also explore flexible work arrangements and build resilience to navigate workplace challenges.

This class is designed for construction business owners, and/or decision makers COO, VP of Operations who want and need to enhance their understanding of contractors’ financial statements, and accounting professionals who are new to the construction industry.  It covers the required reporting framework, users of the financial statements, and interpretation of the reporting package. 

This class is designed for project accountants in the construction industry with a minimum of 1 year of experience who want to learn the best practices of project accountants. 

Under SB 1343, all California companies with 5 or more employees must provide sexual harassment training to all employees. Non-supervisory employees must receive at least one hour of sexual harassment training, and supervisors must receive at least two hours of sexual harassment training.

This training must be renewed every two years and provided to new hires within six months of their hire date or promotion to a supervisory position.

What must Project Engineers know and do to become truly great Project Support Specialists? 

Whether you are validating current practices, searching for new techniques, or learning from the ground up, this workshop covers all the essentials. 

From discovering the role of Project Engineers to methodically working through common tasks required for success, participants will benefit from the vast experience of the instructors and the practical advice and work sessions offered.

Limit 25 Participants

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Effective communication lies at the heart of successful leadership. This workshop serves as a dynamic platform to equip leaders with the essential skills and strategies needed to excel in their leadership journeys, by cultivating a culture of open and effective communication within their organizations. Participants will gain a deeper understanding of effective communication principles and strategies, allowing them to inspire and guide their teams with clarity, empathy, and purpose.

This class is designed to accounting professional or office personnel who are new to construction industry and who want to learn the best practice and necessary processes for core accounting duties of contractors.  

What must Project Engineers know and do to become truly great Project Support Specialists? 

Whether you are validating current practices, searching for new techniques, or learning from the ground up, this workshop covers all the essentials. 

From discovering the role of Project Engineers to methodically working through common tasks required for success, participants will benefit from the vast experience of the instructors and the practical advice and work sessions offered.

Limit 25 Participants

.